Give Consulting Group ยท Author
Cherisse Turner
Practical perspectives from Give Consulting Group on wellness strategy, operations, marketing readiness, customer belonging, and community partnership.
Articles by Cherisse Turner
Insights
Service Recovery in Wellness: How to Rebuild Trust After a Missed Experience
How wellness organizations can handle missed expectations, service breakdowns, and customer disappointment in ways that rebuild trust.
Checklists
Customer Belonging Scorecard
A scorecard for reviewing how clearly customers understand, enter, experience, return to, and advocate for a wellness organization.
Guides
How to Build an Employer Wellness Partnership Pathway
A guide to designing employer wellness partnerships with clear audiences, offers, handoffs, communication, and success measures.
Insights
The Buying-to-Belonging Framework for Wellness Businesses
A practical framework for helping wellness organizations move beyond one-time transactions into trust, participation, and durable customer belonging.
Checklists
Guest Experience Audit for Spa and Wellness Hospitality
An audit for spa, retreat, and hospitality wellness teams reviewing arrival, service flow, staff language, follow-up, and return pathways.
Checklists
Partnership Readiness Checklist for Wellness Organizations
A checklist for deciding whether a wellness organization is ready to turn informal community relationships into repeatable partnership pathways.
Guides
How to Know If Your Wellness Team Is Ready to Scale
A practical guide to assessing whether a wellness team has enough role clarity, operating rhythm, systems, and capacity before pursuing growth.
Checklists
Operations KPIs Every Wellness Organization Should Track
A practical KPI checklist for wellness teams that need visibility into inquiry flow, follow-up, capacity, delivery consistency, and customer experience.
Guides
How to Turn Referral Relationships Into a Repeatable Intake Path
A guide to making referral relationships easier to use by clarifying fit, first steps, intake routing, communication, and follow-up.
Checklists
Staff Enablement Checklist for a Better Customer Experience
A checklist for giving staff the shared language, tools, routines, and decision support needed to deliver a better wellness customer experience.