About this course
A flagship draft course that turns Give Consulting Group's core message, growth starts with belonging, into a practical operating system for retention and relationship-building.
Best for: wellness organizations that have satisfied customers but need stronger repeat participation, referrals, memberships, donor/client connection, or community pathways.
Outcome: a working belonging map with priority touchpoints, follow-up habits, and metrics for sustaining connection.
What you'll learn
- Define belonging in observable customer behaviors
- Map the moments where people drift away or deepen connection
- Design repeatable touchpoints for retention, referral, and community
Curriculum
Define Belonging in Practical Terms
Move from a broad value to visible customer behaviors and experience signals.
- From customer satisfaction to customer belonging content 30m
Map the Connection Points
Identify where follow-up, invitation, partnership, and community pathways should happen.
- Build the buying-to-belonging journey map content 35m
Make Belonging Repeatable
Turn connection into maintainable habits, metrics, and team practices.
- Create the belonging operating rhythm content 40m